| Incident ID: | Item ID | Incident Date Time: | Date Time |
| Incident Report Date: | Date | Completed By: | Your Name Here |
Incident description:
Insert text describing the incident at a high level, include overall impact to users / systems.
Actors
| Individual | Position | Role in Incident |
| John Doe | System Administrators Team Manager | Responder / First Escalation |
| Sally Smith | Database Administrator | Responder / Resolver |
| Joe Smith | Development Technical Architect | Responder / Escalation Point |
| Alex Hamilton | Director of IT | Responder / Escalation Point |
Resolution Efforts
| ID | Action | Line of thinking | Impact on problem | Initiated by |
| 1 | Contacted tier 2 server support | Outside of tier 1 abilities and access | Escalation | John Doe |
| 2 | Activity | Describe what the group was thinking | Did not relieve the pressure in the stack. | Sally Smith |
| 3 | Activity | Describe what the group was thinking | Cleared out sessions but did not fix the underlying issue. | Alex Hamiltom |
| 4 | Activity | Describe what the group was thinking | Determined execution plan was insufficient. | Joe Smith |
| 4 | Activity | Describe what the group was thinking | Resolution | Joe Smith |
Cause
Root cause statement here.
Effective Resolution
What actions actually restored services
Action Items
| Open Item | Approach | Requested By | Approved By |
| What is left to do | Why are we wanting to do it | Who requested it | Who approved / needs to approve this? |
